Digital business transformation brings many benefits, not only to the organisation deploying the digital transformation, but to the industry as a whole. Aside from transforming the human resource intensive departments with automations, digital operations can refocus IT and network departments to build, maintain and operate the organisations’ infrastructure, in new and creative – and often more cost effective and efficient ways.
As businesses grow more rapidly, in today’s digital environment, the network infrastructure also needs to grow with a speed, that matches that of the business growth – and the IT department also needs to evolve in terms of streamlining workload management, people and investment. Nowadays, technology is developing extremely fast; many new technologies emerge every day. Whether it’s a new version of hardware or software that enhances older versions or a totally new technology that is created to replace earlier technology, the rate of evolution is astounding.
Hence, to manage a complex, full featured network infrastructure, businesses need a team of experts with a wide range of technology skills that can follow technology as it evolves – and manage the various challenges as they arise. For Example, investing in network infrastructure with a CAPEX model, comes with risks if the technology is not future-proofed. Even when it is future-proofed, businesses still have to invest in staff training as the technology evolves. Furthermore, a high turnover of staff in IT departments can impact the quality and competency of an organisation’s IT capability.
For organisations experiencing the challenges of navigating digital business transformation, deploying a Managed Network Service (MNS) solution is a proven model that can help better performance of an organisation’s IT ecosystem, which is essential for driving the core business to operate effectively. However, selecting a qualified service provider is a vital first step.
There is no one-size-fits-all solution for every organisation. We, at telkomtelstra, believe your network needs are unique, with your own IT infrastructure challenges. Therefore, our managed network solutions are flexible enough to fit into your organisation – ranging from modular service components, SLA (Service Level Agreement) options, hardware selections and up to customised reporting.
SLA and reporting are components of MNS that impact the quality of your business’ service delivery, which impacts your customer’s experience. Without MNS guaranteed resolution time and consistent IT report quality are difficult and sometimes non-existent.
A qualified MNS provider can also provide full proactive management rather than reactive management. Proactive management is not only about anticipating upcoming incidents, but also includes resolving network issues faster and more accurately. On top of this, a single, integrated, easily accessible dashboard is essential to monitoring the status of your nation-wide network and services, in real time – which is now possible even from your own smartphone.
As an example, the benefits of utilising Managed Network Services are realised particularly by the retail sector. An international supermarket chain, operating in Indonesia has taken the leap and deployed an MNS solution to expedite services and communications. This supermarket enjoys a high growth rate and currently has more than a hundred stores across Indonesia, which are located in both malls and their own buildings. Established in Singapore in 2001, the business started by selling groceries in a small store and now, fifteen years later, has dozens of stores in malls and hundreds of other small shops on the street, all connected via their IT network.Along with growth, the supermarket wanted to modernise and synchronize its system of logistics, purchasing, warehousing, shipping and inventory. To achieve that, the supermarket required a networking solution that could integrate all of its network services through a single vendor.
Logistics became a real challenge, as retailers need to synchronise stock levels at each store and with the main warehouse, so HQ can predict delivery times and purchasing activities. The supermarket’s IT team wanted better network visibility to ensure consistent, accurate and reliable business performance. In addition, a growing retail company with millions of transactions each day, requires a guaranteed level of network stability to ensure that business runs smoothly.
As such, the supermarket transitioned to an MNS operating model for all of their stores throughout Indonesia, with different network service packages tailored to the hours of service at each store. At the core, their Data Centre (DC) provides monitoring 24/7 and ensures the highest levels of SLAs are supported, with a complete package of dual link network services.
The supermarket now enjoys the freedom to focus on their core business – which is to increase business productivity and to strengthen relationships with customers without having to worry about managing the network.
Recent industry research from GWI.net, also reports that companies who deploy a Managed Network Service, not only improve device performance, but MNS also has a positive impact on the performance of employees. Employees are more productive because they are more focused on doing their core work, free from the fear of data loss, security concerns, or network performance issues. In this fast-paced and competitive era, companies must be able to provide excellent customer experiences along with quality services and the company’s employees need to be freed up to focus on this.
Given that there are many benefits which can be experienced by deploying an MNS Solution, no matter which industry your organisation is operating in, business needs to consider investing in digital transformation through Managed Network Services, to secure their place in today’s digital business environment.
For more information on telkomtelstra’s range of Managed Network Services visit www.telkomtelstra.co.id/mns and check out our MNS Industry Report here: Unlock The Secret to Network Management