As our deliverables of AOP 2020, Digiserve is now providing our customers to take advantage of Microsoft Teams Direct Routing scenario while it helps to get started the advance of Microsoft Teams calling capabilities.  This scenario enabling customers to not only make a voice over IP (VoIP) calls between Teams client but it also enables users to make, receive and transfer calls to and from public switch telephone network (PSTN) by connecting customer’s SIP Trunk via a Session Border Controller (SBC/Voice Gateway) to Microsoft Teams.  Once it connected and configured, customer can use Microsoft Teams exactly like they use a regular phone and usable from any device running Microsoft Teams application such as smartphone, tablet and Microsoft-certified IP phones. Microsoft Teams users are now can have a collaboration to anyone inside and outside their organization by using a single unified communication and collaboration (UCC) platform rather than by using a variety of application for a different purpose.

To take advantage of these features, customers will require an add-on license Phone System which gives wide-ranging of Microsoft 365 PBX capability if they have already subscript on their Microsoft 365 Enterprise plan (E1/E3) previously. They will also need a Microsoft-certified SBC and SIP Trunk connectivity. By having the benefit of using Telkomtelstra Microsoft Teams Phone Direct Routing customers could improve their user experience, increase business process efficiency and maximize their productivity by allowing easier access to their office virtually. This solution is ideal for those companies who have high mobility during this Covid-19 outbreak as they also implement remote work and distributed workforces.