1. GCG
Digiserve consistently implements Good Corporate Governance (GCG) principles as the foundation of its business operations.
The Company upholds key GCG principles, including transparency, accountability, responsibility, independence, and fairness.
These efforts aim to strengthen trust among stakeholders. As part of Telkom Indonesia, a state-owned enterprise, Digiserve adheres to SK 16 standards in implementing and monitoring GCG. This is implemented consistently each year, accompanied by continuous improvement efforts to uphold best practices.
Over the past four years, Digiserve has actively participated in GCG assessments. In 2025, the Company achieved a CGPI 2024 score of 80.60 with a “Trusted Company” rating, improving from 80.10 in the previous year. (insert photo certificate)
2. ISO
Digiserve is committed to implementing strong and transparent corporate governance aligned with international standards. To ensure service quality and information security, Digiserve adopts best practices based on:
a. ISO 20000 (IT Service Management Standard)
Through the implementation of this standard, Digiserve ensures the delivery of reliable, consistent, and sustainable IT services. Each service process is designed in a measurable way to effectively and efficiently meet customer needs.
b. ISO 27001 (Information Security Management System)
Digiserve prioritizes information protection through the implementation of a structured and comprehensive security management system. This standard ensures that the confidentiality, integrity, and availability of customer data are optimally maintained.
Through the implementation of these two standards, Digiserve continuously drives ongoing improvement, proactively manages risks, and ensures compliance with applicable regulations, in order to deliver secure, reliable, and high-quality services.
3. RMI
The Risk Maturity Index (RMI) is an assessment tool used to evaluate the maturity level of risk management implementation within an organization. The RMI assessment is conducted based on the Indonesian Ministry of State-Owned Enterprises Decree No. SK-8/DKU.MBU/12/2023 and the ISO 31000:2018 standard. The assessment process includes document reviews, surveys, interviews, technical meetings, and Focus Group Discussions (FGDs), covering five key dimensions: risk culture and capability, risk organization and governance, risk framework, risk processes and controls, and risk models, data, and technology.
In the 2025 RMI assessment, Digiserve achieved a score of 2.5 out of 5, placing the company in the Developing Phase. This result indicates that Digiserve’s risk management implementation is supported by an established risk culture, governance, processes, and systems aligned with the company’s performance objectives. It also reflects the organization’s progress toward the next level of maturity, the Good Practice Phase.
4. Internal Audit
The Internal Audit Unit is an independent function that provides objective assurance and consulting services to support value enhancement and strengthen good corporate governance practices. Through systematic audit activities, the Internal Audit Unit helps ensure the effectiveness of internal controls, risk management, and corporate governance in accordance with applicable regulations.
Through systematic and independent audit activities, Digiserve ensures that every business process operates effectively, efficiently, transparently, and accountably, while also fostering a culture of continuous improvement across the organization.
To maintain independence and objectivity, the Internal Audit function operates under the supervision of the Board of Directors and has reporting access to the Audit Committee. This structure enables Internal Audit to perform its role professionally in delivering value-added recommendations for improving company performance and sustainability.